Overview
At MegaDaf, we strive to provide high-quality digital products and excellent customer service. Due to the nature of digital products, we have specific guidelines for refunds and returns. Please read our policy carefully to understand your rights and our obligations.
Digital Products
Refund Eligibility
All sales of digital products are final. We do not offer refunds or exchanges for digital products once they have been downloaded or accessed. This policy is in place due to the nature of digital products, which cannot be returned.
Exceptions
We may, at our sole discretion, consider a refund or exchange in the following circumstances:
- Technical Issues: If you encounter technical problems that prevent you from accessing or using the product, and our support team cannot resolve the issue.
- Incorrect Product: If you accidentally receive a different product than what you purchased, we will provide the correct product or issue a refund.
How to Request a Refund
If you believe you qualify for a refund under the exceptions listed above, please follow these steps:
- Contact Us: Email our customer support team at [email protected] within [3] days of your purchase. Include your order number, a detailed description of the issue, and any relevant screenshots or documentation.
- Investigation: Our team will review your request and may contact you for additional information or troubleshooting steps.
- Resolution:If your order meets our refund criteria, we will issue your refund via PAYPAL within 3 business days.
Refund Process
Once approved, your refund will be processed and a credit will automatically be applied to your paypal. The time it takes for your refund to appear on your statement may vary.
Chargebacks
Initiating a chargeback with your credit card company without contacting us first is against our policy. If you have any issues with your purchase, please contact our support team to resolve the matter before considering a chargeback.
Changes to This Policy
MegaDaf reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
MegaDaf
Bertelsmann Building, New York, NY 10036, USA